Remember me ranting about having to do things twice? Well guess what…

I had to call United today to ask why my flight to Paris was credited with the Business class 150% bonus miles, while the flight back was not. I was told—you’ll never believe this, yet you will—that Z class is not eligible for 150% bonus miles. The nice second lady I had talked to on the 11th, I was told, had input that bonus by hand and should not have.

Thankfully, they did not remove the bonus in some sort of childish corporate retaliation.

Taking a deep breath, I asked about the 42,000 bonus miles, and that I was told that Z class does qualify for those miles. Again, the lady today told me it does not.

I told her I was angry, especially after having such bad luck with customer service lately. It was my way of pre-apologizing for asking her this next thing:

Why was my online mileage summary showing me having flown in C class? I had mileage in Q, M, and W classes, but for some reason, my trip to Paris is misleadingly itemized as C class. Q, M, and W are all discounted Economy classes, she told me, but C was full Business class. So why did my summary not show me the horrid, leprosied Z?

Of course, she could not answer, but did suggest I call the complaint line or send an e-mail.

Sigh. The customer is never right any more, I guess.