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When I sent my complaint to Delta Airlines recently, I figured they’d “respond with the same bullshit every other company does.”

Well, ready for it? Here it is:

Dear Mr. Lekowicz,

Thank you for contacting us through delta.com. We are sorry for the delay in responding to your message.

We regret you have not had the opportunity to use your SkyMiles account or take advantage of one of our many partner offers. As stated in the SkyMiles Membership Guide, all SkyMiles are subject to an expiration
date. Our records show that there has been no qualifying activity posted to your account within 36 months prior to your expiration date.

SkyMiles will not expire as long as there is participation in one of the following activities at least once every three years:

– Earn or redeem miles for travel on a qualifying Delta, Song, Delta Shuttle, SkyTeam, or other SkyMiles airline partner flight

– Earn or redeem miles with one of the SkyMiles program partners including hotels, car rentals, Delta SkyMiles Credit Card from American Express, international credit card partners, Everyday Miles by Rewards Network, MilePoint.com, mortgage lenders, CAP magazine subscriptions, real estate, or telecommunications partners

– Purchase miles by visiting www.delta.com/buymiles

Please note the following types of account activity do not extend the SkyMiles expiration date:

– Mileage redeposit
– Posting of bonus miles alone
– Mileage transfer to a designated beneficiary due to death or incapacitation

If you feel this information is in error, please resubmit copies of supporting documentation (tickets, receipts, etc.) for review. As a reminder, mileage discrepancies need to be submitted within six months of travel. For your convenience, you may return the documentation via fax at (404) 773-1945 or mail to:

Delta SkyMiles Service Center
P.O. Box 20532
Atlanta, GA 30320-2532

Thank you for giving Delta the opportunity to serve your travel needs.

Sincerely,

Lynn Hall
Online Customer Support Desk
http://www.delta.com

The only good thing about this? WordPress 2.0.1 fixed the blockquote formatting error!

Oh, joy.

3 Comments

The Wren Forum » ∆ -23,462 Expounded Thusly:

[…] I did not proofread it, which I’m sure is an issue, but they’ll respond with the same bullshit every other company does. Which makes the apology from American Airlines I got after the Thanksgiving problem even more special. […]

Thursday, February 2nd, 2006 • 6:03pm • Permalink • This is a Pingback

G-Man Expounded Thusly:

I have been away from these pages for a few weeks…I am so sorry to hear about your friends’ child passing…Wow…that is so sad. You are right, the yellow on this page is a nice addition of light. I hope you and your friends are all managing okay.

Monday, February 6th, 2006 • 4:17pm • Permalink

Steve Expounded Thusly:

Thanks very much, Gary. It was sad. I will write something about it here when I have time. Going to the funeral was an experience, and an emotional revelation.

Friday, February 10th, 2006 • 12:00am • Permalink

 

Sorry, I ain't takin' no comments on this page. Deal, y'hear?